This checklist is designed as a quick internal review for clinic owners and managers. It focuses on visible, everyday operating practices rather than paperwork alone.
Patient experience
- Waiting times are monitored.
- Patients know where to go and who to ask.
- Complaints have a clear escalation route.
- Fees and next steps are explained clearly.
- Follow-up instructions are understandable.
Staff preparedness
- Roles are clear at the beginning of the day.
- Staff know emergency escalation contacts.
- New staff receive basic process orientation.
- Critical tasks are not dependent on memory alone.
- Staff know how to report a near miss.
Medication safety
- Expiry checks are current.
- Look-alike / sound-alike medicines are separated where appropriate.
- Medicine labels are readable.
- Storage requirements are followed.
- High-risk medicines have additional checks where relevant.
Infection and hygiene
- Hand hygiene supplies are available.
- Cleaning responsibilities are defined.
- Biomedical waste is segregated correctly.
- Sharps are disposed of safely.
- Reusable equipment is cleaned according to process.
Emergency and equipment
- Emergency numbers are visible.
- Essential emergency equipment is accessible.
- Equipment checks are documented where needed.
- Staff know the first response sequence.
- Referral / transfer process is clear.
Records and follow-up
- Patient identifiers are consistent.
- Clinical notes are complete enough for continuity.
- Consent is captured where required.
- Follow-up responsibility is assigned.
- Important pending reports are tracked.
Want a quick baseline for your clinic?
Run the free Clinic Readiness Check to see which areas need attention across patient experience, staff preparedness, medication safety, infection & hygiene, emergency readiness, and records & follow-up.
Check my clinic →This content is for general readiness awareness and is not an official NABH assessment, accreditation decision, legal opinion, or clinical diagnosis.